Shipping policy
Shipping Policy
Processing time
Orders are processed within 1-2 business days (Monday through Friday, excluding holidays). Once your order ships, you'll receive a confirmation email with tracking information.
Shipping rates and delivery
We ship within the United States. Standard shipping is free on all orders. Expedited shipping is available at checkout for an additional cost, calculated based on your location.
Estimated delivery times after processing:
Standard shipping (free): 3-7 business days
Expedited shipping (paid): 2-3 business days
Delivery times are estimates and not guaranteed. Delays caused by shipping carriers, weather, or events outside our control are not our responsibility. Once your order is handed to the carrier, risk of loss transfers to you.
Order tracking
You'll receive a tracking number by email once your order ships. If you haven't received tracking within 3 business days of ordering, check your spam folder or contact us at support@sterismile.com.
Shipping to APO/FPO and PO Boxes
We ship to APO/FPO addresses and PO Boxes via USPS. Delivery times may be longer than standard estimates.
International shipping
At this time we ship within the United States only. We're working on expanding international shipping and will announce it when available.
Lost or stolen packages
If your tracking shows delivered but you haven't received your package, please check with neighbors and your local carrier first. If you still can't locate it after 3 business days, contact us at support@sterismile.com and we'll work with the carrier to resolve it.
Damaged in transit
If your order arrives damaged, contact us within 7 days of delivery at support@sterismile.com with photos of the damage and packaging. We'll replace it at no cost.
Incorrect address
Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrect address provided at the time of purchase. If you catch a mistake, contact us immediately at support@sterismile.com and we'll do our best to update it before your order ships.
Questions
Contact us anytime at:
SteriSmile
support@sterismile.com
(786) 604-4756
5653 SW 142nd Ave, Miami, FL 33183